5th Customer Onboarding and Experience for Utilities Summit 2022

12 November 2013 - 14 November 2013
Manila, Phillippines

Our Speakers

Melvin Widodo
Enterprise Data Modeller / Architect
Momentum Energy
Ruth Brougham
Director Customer, Sales & Marketing
Centrica
George Hunt
Chief Strategy Officer
Smart Energy Water
Yassir Benhadi
Customer Insights Specialist
National Water Company
Chandra Ballabh Nautiyal
Head – Customer Service
SUEZ India
Rajiv Sharaf
Head Of IT
Torrent Power
Mohamed Omer Mohamed
Customer Experience Expert
National Water Company
Safiya Bello
General Manager- Customer Service
Abuja Electricity Distribution
Nagarajan Krishnan
DGM- IT Operations
Cairn India
Raj Mendes
Managing Director
The Customer Experience Company
Brad Meehan
Managing Director
Strativity Group

Be at the ONLY UTILITIES INDUSTRY FOCUS CUSTOMER ONBOARDING AND CUSTOMER EXPERIENCE SUMMIT!

Customers are your most important stakeholders in any business and customer experience has become an increasing focus in the current market climate. It is critical for businesses to continually improve their customer onboarding process and experience strategy in order to ensure customer retention and loyalty which in turn drives profitability. Utilities companies, who used to have a monopoly, are now threatened by new competitors, market entrants and even substitutes entering the market which has put pressure on them to raise their level of efficiency in onboarding and customer management

Customers are becoming more demanding, expecting utilities to digitalize and innovate in order to deliver personalized products and services. Utilities Companies need to understand where and how they can improve customer loyalty while reducing churn! Research has also showed having a positive customer onboarding experience enhances long term retention, and this presents a huge opportunity for Utilities Companies to tap on for long term sustainable growth. As such, Utilities Companies need to understand how they can leverage digital transformation and technologies as part of their onboarding and customer experience management program to deliver a greater digital customer experience and onboarding experiences too.

Dedicated to the Utilities Industry, this November, Come Join The 5^th Customer Onboarding & Experience For Utilities Summit where Renowned industry experts will share insightful knowledge on How you can Improve Your Customer Onboarding Process & Experiences. Plus! Gain Insights On How You Can Leverage On Data Analytics To Extract Useful Insights For Better Decision Making, How Mapping Customer Journey And Lifecycle Increased Visibility For Any Untapped Opportunity, How Digital Transformation Drive Customer Experience In Today’s Evolving Business Environment, Step By Step Guidance On How You Can Improve Your Customer Onboarding Process To Encourage Customer Retention and Brand Loyalty, Best Practices In Developing A Customer-Centric Strategy To Create A More Personalized Experience & Services and Many more!

Equip Global’s leading 5^th Customer Onboarding & Experience for Utilities Summit taking place on the March 2022, LIVE ONLINE will provide a platform for likeminded individuals a learning opportunity. Expect to hear successful case studies from leading Utilities companies as they share their experiences and success factor on improving Customer Onboarding Process and Customer Experience. You cannot afford to miss it!

Attend this summit if you are an Utilities Company!

WHAT MAKES IT A MUST-ATTEND EVENT:

Best Practices In Developing A Customer-Centric Strategy To Create A More Personalized Experience & Services

Evaluate How Digital Transformation Drive Customer Experience In Today’s Evolving Utilities Business Environment

Learn How You Can Establish Good Relationship With New Customers through An Engaging Onboarding Experience

How You Can Leverage On Data Analytics To Extract Useful Insights To Make Better Decisions

Exploring The Benefit Of Various Digital Technology such as Cloud computing, Artificial Intelligence, Robotic Process Automation, Predictive Analytics To Streamline Process and Improve Customer Experience

Learn How To Map Out Customer Journey For Your Utilities Company to Profit from Any Untapped Opportunities

Step By Step Guidance On How You Can Improve Your Customer Onboarding Process To Encourage Customer Retention and Brand Loyalty

Discuss How You Can Modernize Customer Onboarding Process To Improve Utilities Customer Experience

Tap on the Various Opportunities to Interact with Industry Experts during Presentations, Q&A, Networking Breaks and Panel Discussions to get your Burning Customer Onboarding & Experience Questions answered at the Summit!

Participate at the 4 in-depth Workshops Led by Global Leading Industry Experts as They Share their Expertise on How you can Successfully Implement Effective Customer Onboarding & Experience Programs

Why attend another CX conference if you are an Utilities Company?

Make sure when you choose a CX conference, it's 100% focused on your industry so that you can MAXIMUM ROI!

This summit is Developed FOR YOU, if you are From across Power, Electricity, Energy, Gas, and Water Utility Companies and are from the following departments:

Customer Experience
Customer Service
Customer Engagement
Customer Relationships
Service Delivery
Technology
Digital
Digital Innovation
Operations
Transformation
Business Process Management

Like More Information?

Email us at enquiry@equip-global.com for more information!

Knowledge Center

Visit the Download Centre to access related reports, articles, interviews and other useful resources

Quick Links

Mark your calendar

Tell a colleague

PIC – 40% cash back when you register for an Equip Global Conference or Training Course

The objectives of the PIC Scheme are the same as those of Equip Global. Both support investment in innovation, productivity and continuous training.

If you are a registered business in Singapore, you can enjoy huge huge tax savings in the form of cash payouts and/or tax deductions when you invest in training of employees. Your attendance at any Equip Global conference or training course is eligible for PIC credits, either as a 40% cash refund or 400% tax deduction. We will provide you with full supporting documentation after the event and assist you in getting the claim completed.

Continuous training and upgrading of your employees is key to the success of your organization. What’s more, boost your tax savings and claim 40% of your registration fee by attending an Equip Global conference or training course today. To do so, follow this simple 5 minute process:

Select, register and pay for your conference/training course of your choice
Complete the PIC form which you can download here: http://www.iras.gov.sg/irasHome/uploadedFiles/Quick_Links/Tax_forms/Business_and_employers/Cash%20Payout%20Application%20Form_B2011_final.xls
Attend the event, learn and network with industry peers
File your receipt (which we will email you), record of attendance (which we will provide you at the event) and the completed PIC form with your accounts department which they will submit to IRAS to process the claim. If you do not have an accounts department or need help with the PIC claim, our staff will be very happy to assist.

Take advantage of the PIC scheme to upgrade your skills, gain the latest information in your field of work, and get access to the knowledge that can help drive your organizations’ performance and productivity.

For more information visit http://www.iras.gov.sg/irashome/picredit.aspx. Terms and conditions apply.