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Program Overview:
Effective Passenger Wayfinding Signage Planning & Management for Airports enhance both airport operations and passenger experience. By implementing effective strategies and solutions, operations teams allow passengers to move through the airport with ease despite potential congestion. Often, passengers are not familiar with the airport venue, and wayfinding solutions & processes can lessen their stress and confusion. If they’re already rushing to catch their flight, getting to the right gate should be one less worry for them.
The presence of efficient airport wayfinding solutions & processes also enriches the understanding that airport operations teams have about the venue. Increasingly, airports are also going digital to allow airport operations teams to easily update and maintain indoor maps to benefit both team members and passengers.
In this masterclass, we’ll dive into what best practice airport wayfinding is, signage design & management, evaluate various airport wayfinding solutions and their uses for both operations teams and passengers, types of signage airport operations teams should consider, and how to implement airport wayfinding solutions effectively for your specific airport requirements.
The masterclass will provide case studies and cover issues in-detail, and as with all Equip Global Courses, the emphasis is very much on the practical and interactive exercises and real-life case studies. In addition to presentations of the subjects, participants will be challenged in actual case studies to apply the principles discussed. It will also encourage the attendees to develop the tools to implement change upon returning to their workplace. By identifying how to separate symptoms from problems, you will learn how to design and implement an effective passenger wayfinding strategy & process suitable for your airport requirements and operations.
10 Key Benefits of Attending:
- Apply and gain an in-depth knowledge on best practices in the design, planning and strategy management of passenger wayfinding and airport signage management
- Identify the various types of airports signages and passenger wayfinding solutions and their characteristics
- Learn about Passenger wayfinding solution Performance issues, Maintenance and Condition Monitoring of Airport Signages
- Find out how to implement airport wayfinding solutions and processes and key steps
- Learn how you can use passenger wayfinding to enhance passenger experience and operational excellence
- Gain insights on the use of data and location intelligence for passenger wayfinding
- Align your passenger wayfinding and signage management strategy with your airport business objectives
- Transform your passenger wayfinding program to boost revenues, consumer spend and airport security
- Digital Solutions – Stay abreast the latest trends and technologies for passenger wayfinding
- Hear about case studies and innovation from airports globally on passenger wayfinding and signage planning
Who Should Attend:
Past attendees come from across airports, aviation authorities and ministries of transport globally,
Heads, Managers, Specialists, Engineers, Senior Executives of:
- Terminal Design
- Operational Excellence
- Customer Experience/Customer Service
- Operations
- ORAT
- Strategic Planning
- Operations Planning
- Commercial
- Landside Operations
- Airside Operations
- Engineering & Development
- Terminal Facilities
- Security
- Anyone who needs passenger wayfinding knowledge
Like More Information?
Email us today at enquiry@equip-global.com for more details.